Refund & Cancellation Policy

In short

Every plate is custom-made to your exact text and style, so orders cannot be cancelled once placed and we cannot accept returns or exchanges simply because you changed your mind. We will always make it right if your plate is faulty or different from what you ordered. Damage that happens in transit is caused by our delivery partner, not us, so we do not offer a replacement or refund for that, though we will still raise it with them on your behalf.

1. Cancellations

Production begins as soon as an order is placed, so orders cannot be cancelled once submitted, for any payment method including Cash on Delivery. Please check your text, spelling, and style selection carefully before placing your order.

2. Change of mind

As each plate is personalised with the text and style you chose, we are unable to offer a refund or exchange for a correctly-made order simply because you no longer want it, ordered the wrong text or style by mistake, or found a cheaper alternative elsewhere. Please check your text, spelling, and style selection carefully before completing payment.

3. Damaged, defective, or incorrect items

If your plate has a manufacturing fault, or does not match the text/style you actually ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We will offer, at our discretion, a free replacement or a full refund.

Damage that occurs in transit is caused by our delivery partner, not by us, so we do not offer a replacement or refund for it. If your plate arrives damaged in transit, contact us within 48 hours of delivery with your order number and photos, and we will raise the issue with our delivery partner on your behalf, though the outcome of that escalation is between you and them.

4. Lost or undelivered orders

If tracking shows your order as delivered but you did not receive it, or if it is lost in transit beyond our stated delivery window, contact us and we will investigate with our courier partner and offer a replacement or refund once loss is confirmed.

5. How refunds are paid

Approved refunds are issued to the original payment method used at checkout via Razorpay, and typically appear within 5 to 10 business days depending on your bank or card issuer.

6. How to reach us

For any damage or order issue, contact us via the details on our homepage with your order number so we can help quickly.